HRsmart Boasts 97.5% Client Retention Rate
In a recent press release, HRsmart – a leading provider of recruiting and talent management technology – announced an extremely healthy 97.5% client retention rate. The company cites a long-standing client relationship priority, as well as their recent SmartPass initiatives as reasons behind the positive numbers.
“HRsmart’s client support begins the moment a client signs a contract,” said Tracey Evans, VP Client Services, “during the implementation process, a client’s dedicated account manager works with the implementation team and client to understand the unique configurations and settings of their solution. This allows account managers to build strong relationships with their clients, and provide the highest level of support.”
Well known for providing unified talent management solutions, HRsmart also has a Strategic Client Advisory team that works to develop positive client relationships and address their strategic talent management needs.
“It should come as no surprise that HRsmart’s retention rate is as high as it is,” said Paul Fonolla, President, “through its Unified Talent Management solution and deep level of client services offerings, it’s clear that HRsmart sets clients as the top priority for the company.”
Earlier this year, HRsmart also launched SmartPass – a series of programs aimed at educating clients on the most effective ways to utilize their technology and see the highest return on investment. One of the key features of SmartPass includes live, instructor led online courses. These courses are designed to help clients optimize their HR Processes. By providing such a high level of customer service, HRsmart continues to be a leader in client support within the recruiting and talent management software space.